| FAQ's
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| How do I get a ticket? |
First choose a match, select the ticket category and fill in the purchase form. Finally the payment is made effective through our server which guarantees the transaction security.
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| How do I pay the tickets? |
By Visa or MasterCard credit/debit cards. The payment is made online by means of a safe connection.
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| Will my credit card data be protected? |
Your credit card information will be submitted encrypted through a secure connection to your bank server. Under no circumstances whatsoever will we treat these data directly: we use the current most efficient security systems, that is the SSL technologies (Secure Socket Layer).
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I do not live in Spain, will you send the tickets to my country? |
The tickets are issued by the sports clubs a few days before the matches, so it is not possible to send them abroad. They will be sent to your address in Spain during your stay in the country. |
Where do the tickets correspond to? |
Regarding the Camp Nou tickets and in deference to our customers, we always offer the best tickets available in the chosen areas. For further information, see the map For other events, see information on the specific event. |
How do I know my purchase order has been successfully received? |
Once the transaction has been successfully completed, you will be sent a confirmation e-mail with all the details related to your purchase. |
| Do you apply any discounts? |
We can apply discounts for Ticket Brokers, Travel Agencies, Hotels, usual customers and groups. If this is your case, please contact us.
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| Will you inform me if the tickets date changes? |
Yes, in case of a date change, you will be sent an e-mail confirming the new date and time, about a week before it takes place.
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| Do the prices include the V.A.T. and/or postage and packing? |
Yes, the 16% V.A.T. is included in the price as well as the postage and packing to any point in Spain.
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| Any more questions? |
Drop us a line at info@barcelona-football-tickets.com and we will help you.
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| What does 'to buy in the "Booking" mode' mean? |
If you wisk to book tickets that are not in stock, as soon as we receive your booking order we do our best to get them. Once we obtain the tickets, we send you a booking confirmation e-mail. If we do not manage to get the tickets, you are refunded 100% of the amount paid and our company is exempt from any liability regarding any inconvenience caused to the customer.
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| Are your website tickets more expensive than other tickets? |
Our customer-oriented policy is to sell a service called Ticket Package. We do not sell the ticket only. The Ticket Package, depending on the city or the event, may include: the event tickets, a souvenir, a city guide book or map, and home delivery service.… In many occasions, in order to guarantee the Ticket Package availability for our customers, we have to buy the Ticket Package at a higher price than their face value. Hence, our tickets can be more expensive than the tickets real price (face value). Or else, depending on supply-demand, we establish our Ticket Packages prices. |
| Any customer telephone service? |
We offer both a customer telephone service as well as a customer e-mail. For last-minute emergencies, we provide an exclusive telephone number which will be connected up to 72 hours before the match. Besides, this number (+34 690 278 507) will be on 24h/day. |
| Can I use the customer telephone service in order to cancel my tickets? |
No. Cancellations, changes or refunds are not allowed once the purchase or the booking has been accepted. Refunds are only accepted if our company does not manage to fulfill the purchase or booking. Before cancelling the purchase or booking -in case we did not manage to obtain the tickets chosen category- we would offer you lower category tickets and the difference in price would be refunded. CANCELLATIONS, CHANGES OR REFUNDS ARE NOT ALLOWED if the match is rescheduled from Sunday to Saturday or to any other day. Nor if the match is rescheduled from Wednesday to another working week day. If you want to be informed about any possible changes in the fixtures date/time, due to TV broadcastings and Champions' matches, we recommend you to check it in the sports papers. |
| Any more questions? |
| Drop us a line at info@barcelona-football-tickets.com and we will help you. |
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